Thank you for choosing NextGen TV Internet.
We want you to be fully satisfied with your purchase. If, for any reason, you are not, you have the right to request a return or refund under the conditions outlined below.

 

Order Cancellation

You are entitled to cancel your order within 30 days without providing any reason.

The cancellation period will expire 30 days from the date you received the goods, or when a third party (other than the carrier) appointed by you takes possession of the product.

To exercise your right of cancellation, you must inform us of your decision by a clear statement sent by email to:
[info@nextgentvinternet.com]

Refund Process

We will reimburse you no later than 30 days from the date we receive the returned goods.
The refund will be issued using the same payment method used for the original purchase, and no additional fees will be charged for the reimbursement.

Conditions for Returns

To be eligible for a return, please ensure that:

• The goods were purchased within the last 30 days.
• The goods are in their original packaging and in the same condition you received them.

Non-Returnable Items

Certain items cannot be returned, including:

• Custom or personalized goods.
• Perishable goods or items with expired dates.
• Items unsealed after delivery for health or hygiene reasons.
• Items that, by their nature, are inseparably mixed with other goods after delivery.

NextGen TV Internet reserves the right to refuse returns that do not meet the above conditions, at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us.
Please send your return to the following address:

📍 981 Hill Vale Dr, Monterey Park, CA 91754

We cannot be held responsible for items damaged or lost during return shipping.
We recommend using a trackable and insured shipping service.
Refunds cannot be issued without the actual receipt of goods or valid proof of return delivery.

Gifts

If the product was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
Once the returned product is received, a gift certificate will be emailed or mailed to you.

If the item was not marked as a gift, or the purchaser had the order sent to themselves, the refund will be issued directly to the original buyer.

Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us:
[info@nextgentvinternet.com]